□ Booking Cancelation/Amendment and No-Show
[Shilla Stay Dongtan/Yeoksam/Seodaemun/Ulsan/Mapo/Guro/Gwanghwamun/Cheonan]
- Cancellations/Amendments are accepted without penalty until 18:00 on the day prior to the scheduled check-in date.
- If a cancellation/amendment occurs after 18:00 on the day prior to scheduled check-in, or in the event of a no-show :
ㆍBusy season (Apr. ~ Jun., Oct., Nov. 12/24, 12/31) : The penalty is charged at 80% of the room rate for the first night.
ㆍOff-season (off-peak periods) : The penalty is charged at 10% of the room rate for the first night.
[Shilla Stay Jeju]
- Peak season (May, Jul, Aug, Oct, Dec. 24, Dec. 31)
ㆍCancellations/Amendments are accepted without penalty until 7 days prior to the scheduled check-in date.
ㆍThe penalty is charged at 20% of the room rate for the first night from six days until one day prior to the scheduled check-in date.
ㆍIf a cancellation/amendment occurs after 18:00 on the day prior to scheduled check-in, or in the event of a no-show, the penalty is
charged at 80% of the room rate for the first night.
- Off-season (off-peak periods)
ㆍCancellations/Amendments are accepted without penalty until 18:00 on the day prior to the scheduled check-in date.
ㆍIf a cancellation/amendment occurs after 18:00 on the day prior to scheduled check-in, or in the event of a no-show, the penalty is
charged at 10% of the room rate for the first one night.
□ For other inquiries about hotel services, please contact the reservation center.
ㆍShilla Stay : 02)2230-0700
