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Welcome to Hotel Shilla Website.

In order to bring more benefits to you, we specially invite you to start a membership through the "special online membership event" for adults over 19 years old. This membership is valid at both of THE SHILLA SEOUL & JEJU website, and Noblian websites. You can enjoy greater benefits and services as an online member.

Privacy Policy

Do you agree to the Membership Terms and Conditions? (required)

Shilla Rewards Terms and Conditions

Article 1 (General terms of membership)

1. The purpose of these terms and conditions is to stipulate the basic matters concerning the use of Shilla Rewards, the hotel membership program of Hotel Shilla Co., Ltd. (hereinafter referred to as the “company”).
2. The scope of application of the various benefits and services related to the terms and conditions of this program and membership operations is as follows:
(1) Hotel Shilla: The Shilla Seoul and The Shilla Jeju
(2) Shilla Stay: Shilla Stay Dongtan, Shilla Stay Yeoksam, Shilla Stay Jeju, Shilla Stay
Seodaemun, Shilla Stay Mapo, Shilla Stay Ulsan
(3) Partner hotels and resorts
3. The company will stipulate matters concerning the membership qualifications of the membership program, benefits and earning and using membership credits in these terms and conditions.
4. This program will be available only to individual members who are 19 years of age or older, and corporations or organizations cannot sign up for membership.
5. If any of the terms and conditions or rules of this program violate the mandatory rules of the country which the applicant or member is a citizen of or resides in, it will be nullified for the member.
6. The company may change the composition, benefits and contents of this program, including the terms and conditions, depending on the situation of the membership operating agent, and terminate this membership program.
7. If the company changes the terms and conditions, it must notify members of such changes in writing or e-mail and website notices. If members do not express the intention to terminate the membership within one month after receiving the aforementioned notice, they will be deemed to have agreed to the changes in the terms and conditions.
8. The company will notify the public of the termination of this program at the membership site and the official website of the hotel at least 6 months in advance, and send at least one e-mail to all members with regards to the matter.
9. The credits will automatically expire six months after the notification of the termination of the program, and the provision of all benefits and services will be stopped.
10. In the event that the address and other personal information of members has changed, members must notify the company. Failure to do so could negatively impede membership service to the member, and the company will not be held responsible as a result.
11. The company may notify members of hotel information and members’ account statement, and will not be held responsible for its loss or late delivery thereof if it is delivered by mail.
12. The laws of the Republic of Korea will apply to the terms and conditions, and if there is a legal dispute regarding this program, the Seoul Central District Court will be the competent court.

Article 2 (Becoming a member and creating an account)


1. Members sign up for membership at the membership website or the designated business site of the hotel and resort.
2. Members can sign up for membership free of charge.
3. Members cannot register for additional membership accounts.
4. Multiple accounts will be terminated except for one membership account, and the credits for the terminated membership will expire.
5. Name, birthdate, gender, e-mail address and phone number are mandatory fields that are required during membership registration.
6. Membership numbers will be issued immediately after membership registration.
7. Members may use their membership numbers to check their account at the membership website.
8. Members may use their personal account at the membership website to view and modify various kinds of information, including the credits they have, details of credits they earned and personal information.
9. Membership cards will be mailed to the address that members entered during registration.
10. If membership cards are mailed, it may take at least 2-3 weeks.
11. If membership cards are re-issued due to loss or damage, members need to submit applications for re-issuance to the membership center, and it may take at least 2-3 weeks before they are re-issued.
12. The company will send membership statements to members which contain their account information, once a month (the first Tuesday of each month).
13. The company will send a newsletter to members which contains hotel events and promotions, once a month (the third Tuesday of each month).

Article 3 (Suspension and termination of membership)


1. A member account will be terminated if the member has no transaction history for 60 months from the end of the month in which his/her last transaction occurred, and existing credits and transaction records will be automatically deleted. The member will receive a written and e-mail notice 6 months prior to the termination of his/her account.
2. If a member signs up for membership again, he/she will be registered as a new member.
3. Members can apply for termination of their membership at the membership service center and membership website.
4. Applications for termination of membership will be processed within 24 hours after they are received, and the account, credits and benefits of the member will be automatically nullified.
5. Members must return their membership cards to business sites or membership service centers immediately after termination of their membership.
6. In any of the following events, the company may cancel or terminate the membership.
(1) In the event that the member conducts an illegal act;
(2) In the event that the member violates the terms and conditions, e.g. sale of benefits and credits;
(3) In the event that the member conducts an illegal act or abuses the benefits of the membership program;
(4) In the event that the member fails to pay the amount billed by the company;
(5) In the event that the member dies.
7. The credits and class of a deceased member will be automatically nullified, and are not transferrable.

Article 4 (Transfer)


1. No membership qualification, card, benefits by class or credits may be transferred to a third party.
2. Unauthorized transfer will be subject to the following penalties:
(1) Transfer of membership qualification: Disqualification of members and termination of membership
(2) Transfer of membership cards and benefits: Nullification of benefits
(3) Transfer of credits: Nullification of transferred credits

Article 5 (Membership classes and benefits)


1. Member classes are divided into Silver, Gold and Diamond.
2. Members will become Silver members at the same time they register for membership.
3. Member classes will be maintained and promoted if the conditions stipulated by the company are met.
4. The company will calculate how much the member buys from us (the number of times the member used our rooms and food & beverage shops and the amount he/she spent) over a 1-year period, and adjust the membership class according to the following criteria:
Category Silver Gold Diamond
Score based on each class 40 points or less 41 points - 70 points 71 points or more

5. The score based on each class will be determined in the following way:
10* [0.531 * {0.412* (Score based on Number of Stays) + 0.588 * (Score based on sales of accommodation)} + 0.469 * {0.624 * (Score based on # of food & beverage visits) + 0.376 * (Score based on sales of food & beverages)}]
6. The table of scores by item is shown below.
Score Number of stays Score Sales of Accommodation Score # of food & beverage visits Score Sales of food & beverages
1 0~1 1 KRW 0- 1 0~1 1 KRW 0-
2 2 2 KRW 400,000- 2 2 2 KRW 400,000-
3 3 3 KRW 600,000- 3 3~4 3 KRW 100,000-
4 4 4 KRW 800,000- 4 5~7 4 KRW 150,000-
5 5 5 KRW 1,000,000- 5 8~10 5 KRW 250,000-
6 6~7 6 KRW 1,300,000- 6 11~14 6 KRW 400,000-
7 8~9 7 KRW 1,600,000- 7 15~18 7 KRW 600,000-
8 10~12 8 KRW 2,000,000- 8 19~25 8 KRW 1000,000-
9 13~15 9 KRW 2,500,000- 9 26~44 9 KRW 1450,000-
10 16~ 10 KRW 3,500,000- 10 45~ 10 KRW 3,000,000-

7. Class adjustment is categorized according to promotion, maintenance and demotion.
8. Class determination and adjustment will be based on how much the member buys from us over a 1-year period from January 1 to December 31, and takes effect in the first week of January of each year.
9. If the member meets the criteria for promotion at any time during this period, his/her class will be immediately promoted. The new member class will remain in effect until December 31 of the following year.
10. If classes are changed, the company will notify the member by e-mail.
11. The services and benefits of each member class are as follows:
(1) Silver member
① Provision of welcome amenities
② Members will earn additional 1% credit (excluding the use of F&B outlets).
(2) Gold member
① 5% off food & beverages
② Provision of welcome amenities
③ Members will earn additional 1% credit for rooms and 0.5% for food & beverages.
④ Room upgrade three times a year (Upgrade to a suite room once a year)
⑤ 72-hour reservation guarantee
⑥ Free laundry service
(The Shilla Seoul: Ironing of 1 shirt, The Shilla Jeju: Washing of 1 shirt) ⑦ Laundry 10% discount
(3) Diamond member
① 10% off food & beverages
② Provision of welcome amenities
③ Members will earn additional 2% credit for rooms and 1% for food & beverages.
④ Room upgrade five times a year (Upgrade to a suite room once a year)
⑤ 48-hour reservation guarantee
⑥ Free laundry service
(The Shilla Seoul: Ironing of a suit and a shirt, The Shilla Jeju: Washing of a shirt and pants) ⑦ Early C/I (12pm), Late C/O (3pm) (depending on availability of rooms in each hotel)
⑧ Laundry 15% discount
⑨ Free use of the lounge (only the member him/herself)
⑩ A cake will be provided if the member stays in the hotel on his/her birthday.
⑪ Express C/I, C/O
12. The above services and benefits may be replaced by other services and benefits, or may not be provided at all depending on the circumstances of partner hotels.
13. The welcome amenities, free laundry service and birthday cake for the member him/herself will be provided only once during each stay.
14. While using Shilla Stay, among the services and benefits for each member class, members will earn and use credits, and only the food & beverage discount, reservation guarantee service, early C/I & late C/O service will be provided.
15. The reservation guarantee service and the early C/I & late C/O service will not be provided by the Shilla Jeju.
16. Members must apply for the room upgrade service to the manager in charge when they reserve a room, and there may be restrictions depending on the availability of rooms at the hotel at which they are staying.
17. The general room upgrade service provides a room at a level higher than the room reserved by the member (excluding suite rooms).
18. The suite room upgrade service is provided when the member uses a business deluxe room or higher at the Shilla Seoul and a deluxe room or higher at the Shilla Jeju, and the room can be upgraded up to a superior suite room at the Shilla Seoul and a corner suite room at the Shilla Jeju.
19. Upgrades to Suites are not provided from July to August.
20. The room upgrade service can be provided for up to three nights during one stay. If members are staying for more than 3 nights, they must pay additional money, or must change the room back to the one booked prior to the upgrade.
21. To use the services and benefits of each class, members need to make advance reservations with the hotels or business sites.
22. Services and benefits may be restricted if members make a reservation on the same day or if they are walk-in guests.

Article 6 Earning credits


1. Members must show their membership card and ID card when earning credits.
2. Members will earn credits for the sales from qualifying stays and qualifying charges paid by the member.
3. No credits will be earned for the following items:
(1) Rates for long-term stays, wholesale rates, free rooms, House Use rooms, special rates for employees, family rates and travel agency rates
(2) Rates not included in the contract
(3) Stays whose rates are paid by organizations and associations
(4) Amounts paid for purchasing Samsung gift certificates at the hotel front desk and amounts paid as membership fees
(5) Amounts paid to leased business sites
(6) Internet, mini-bar, pay-per-view TV, room cell phone charges, room phone charges, temporary bed rental fees, amounts paid for retail products, taxes and tips, amounts paid to use the business center, laundry costs, transportation expenses, amounts paid to use the fitness club, amounts paid to use Urban Island (The Shilla Seoul), banquet expenses, No-Show cost and penalties for cancellation of room reservation
4. Members cannot earn credits for several accounts.
5. Credits will be earned according to the total payment: 3% for room sales and 1% for F&B sales.
6. One credit is worth KRW 1.
7. Credits for payments made after membership registration may be earned, but credits will not be earned retroactively for payments made prior to membership registration.
8. If two members stay in 1 room, credits will be earned only for the member who actually made the reservation.
9. A member can earn credits for up to 3 rooms on the same day.
However, credits will be earned only if all the rooms were reserved by the member, and the member stays in one of the reserved rooms, and the member paid for the rooms.
10. There is no limit to the amount of credits that can be earned at one time.
11. No credit will be earned for credit payments.
12. Credits will be earned the day after payment.
13. If membership program credits are omitted or there are any errors, the company will correct it.
14. If the member cannot earn credits as he/she fails to show his/her membership card, he/she must use the credit application form (with payment evidence attached) to request the omitted credits be earned within 6 months after the payment date.
15. Credits earned in violation of these terms and conditions may be cancelled or suspended.
16. Earned credits can be checked at the membership website.

Article 7 (Using credits)


1. Earned credits can be used at partner hotels in Korea like cash in real-time. The minimum is 10,000 credits (worth KRW 10,000).
2. When using credits, members must show their membership cards and ID cards, and clearly express their intention to use credits.
3. The used credits will be automatically subtracted from the member’s account when the credits are used.
4. Subtracted credits cannot be returned.
5. Members can exchange earned credits for Samsung gift certificates after applying for the E-Certificate.

Article 8(Using old membership credits)


1. Old credits of the Seoul Dynasty membership and the Jeju Gold Club membership can be used at the hotels where the credits were earned.
2. Old membership credits can be used until July 26, 2020.
3. Old membership credits of the Shilla Seoul can be used according to the following rules:
Credit Amex Traveler’s check LHW gift certificate Samsung gift certificate Voucher for a free stay (1 night) Room upgrade
2,000 KRW50,000 Executive Floor
2,100 USD 50 USD50
3,100 USD75 Suite
3,600 KRW100,000
3,700 USD100
5,000 KRW150,000 The Shilla Jeju (Deluxe)
5,100 USD150
6,200 KRW200,000 The Shilla Seoul (Deluxe)
6,300 USD200
7,200 KRW250,000 The Shilla Seoul(Executive Grand Deluxe)
or
The Shilla Jeju (Luxury)
7,300 USD250 USD250

4. Old membership credits of the Shilla Jeju can be used according to the following rules:


Credit Samsung gift certificate Voucher for a free stay (1 night) Room upgrade (1 night)
2,000 KRW50,000 Deluxe sea view
3,800 KRW100,000 Suite
5,400 KRW150,000 Main building mountain view
6,000 New building mountain view
6,600 KRW200,000 New building mountain view
7,600 KRW250,000 New building sea view
10,000 Suite 1 night or Deluxe 2 nights
(Main building sea view or New building mountain view)
5. If a member agrees to change the existing membership to the Shilla Rewards program, old credits amounting to less than 2,000P may be combined with Shilla Rewards credits.
6. Combined credits will be used according to the following rules:
(1) Old credits amounting to less than 2,000P will be converted into cash value with 1P equaling KRW 25.
Ex) If a member has 1,200P, 1,200P * KRW25 = KRW 30,000
(2) Credit combinations will be possible from the time when the earned Shilla Rewards credits are 10,000P or more, and the cash value of the combined credits is KRW 50,000 or more.
Ex) If a member who has old credits of 1,200P from the existing membership (= KRW30,000 if converted into cash) and earns 20,000P with the Shilla Rewards program, the combined amount of the two membership credits will be KRW50,000 or more, and the member can use the combined credits.
(3) If a member combines old credits and Shilla Rewards credits, he/she can use the combined credits like cash when he/she checks out at the hotel where he earned the old credits.
(4) If combined credits are used, members cannot exchange the credits for gift certificates and various vouchers for free stays, and they can use them only to pay for rooms upon checkout.
(5) If a member does not agree to change the existing membership to the Shilla Rewards program, his/her account and credits will be maintained for 60 months from July 27, 2015 until July 26, 2020, and the membership will be automatically terminated when it expires and existing credits will be nullified.

Article 9 (Expiration of credits)


1. Earned credits will expire 60 months after the end of the month in which his/her last transaction occurred
2. Expired credits will not be returned or redeemed.
3. The monthly membership statement will notify members about the credits scheduled to expire the following month.

Article 10 (E-Certificate)


1. Members can use the earned credits to request the issuance of E-Certificates at the membership website.
2. Members may exchange the E-Certificate for a Samsung gift certificate at the hotel front desk.
3. To exchange the E-Certificate for a Samsung gift certificate, the member must show an ID card, the membership card and the E-Certificate to the front desk.
4. The E-Certificate can be used only by the member, and cannot be transferred to a third party.
5. E-Certificates cannot be cancelled or returned.
6. E-Certificates will be valid for 6 months from the issue date.
7. Expired E-Certificates cannot be used, and no credits will be refunded.
8. For more information on Samsung gift certificates and where you can use them, please visit www.shilla.net/sgc/
9. Matters concerning Samsung gift certificates will comply with the terms and conditions of Samsung gift certificates.

Do you agree to the collection and use of your essential personal information? (required)

Agreement to the collection and utilization of required personal information

1. Details of collection and utilization
Name (Korean, English), date of birth, gender, email address, mobile phone number, home phone number, home address, details of purchases and reservations, period of stay

2. Purpose of collection and utilization
To identify members, provide Shilla Rewards services and handle inquiries or complaints
3. Term of retention and utilization
From the date of agreement to collect and utilize information to the withdrawal of membership

Do you agree that your personal information may be used in a selective way? (selective)

Consent to the collection and utilization of selective personal information

1. Details of collection and utilization Name (Korean, English), date of birth, gender, email address, mobile phone number, home phone number, home address, details of purchases and reservations, period of stay
2. Purpose of collection and utilization To conduct surveys on customer satisfaction, provide information on exclusive membership packages, introduce the Shilla and Shilla Stay products, and provide information on events or promotions
3. Term of retention and utilization From the date of agreement to collect and utilize information to the withdrawal of membership
4. Right of refusal to the agreement You may refuse to agree to the details above, but without your consent you will not be able to receive useful information on products such as individualized and customized packages.