□ Booking Cancellation/Amendment and No-Show
[The Shilla Seoul]
- Cancellations/Amendments are accepted without penalty until 18:00 on the day prior to the scheduled check-in date.
- If a cancellation/amendment occurs after 18:00 on the day prior to scheduled check-in, or in the event of a no-show :
ㆍBusy season(May to Oct. and Dec.24 to Dec.31): The penalty is charged at 80% of the room rate for the first night.
ㆍOff-season(off-peak periods) : The penalty is charged at 10% of the room rate for the first night.
[The Shilla Jeju]
- Peak season(May to Oct. and Dec. 24 to Dec. 31)
ㆍCancellations/Amendments are accepted without penalty until 7 days prior to the scheduled check-in date.
ㆍThe penalty is charged at 20% of the room rate for the first night from six days until one day prior to the scheduled check-in date.
ㆍIf a cancellation/amendment occurs after 18:00 on the day prior to scheduled check-in, or in the event of a no-show,
the penalty is charged at 80% of the room rate for the first night.
- Off-season(off-peak periods)
ㆍCancellations/Amendments are accepted without penalty until 18:00 on the day prior to the scheduled check-in date.
ㆍIf a cancellation/amendment occurs after 18:00 on the day prior to scheduled check-in, or in the event of a no-show,
the penalty is charged at 10% of the room rate for the first night.
□ For other inquiries about hotel services, please contact the reservation center of each hotel.
ㆍThe Shilla Seoul : +82-2-2230-3310
ㆍThe Shilla Jeju : +82-2-2230-3685~6
